In addition, Amdocs has already transitioned its own products to J2EE, which will simplify integration, they said. Amdocs will continue to support this road map, executives said. Clarify's products are built on a component-based architecture using BEA Systems Inc.'s Tuxedo platform, which Naor said Amdocs also uses.Ĭlarify has also been planning its migration to a thin-client architecture based on Java 2 Enterprise Edition (J2EE).
#AMDOCS CLARIFY CRM WIKI SOFTWARE#
Clarify's customer contact, call center management and sales force automation tools are a natural extension of Amdocs' auto management and marketing analysis tools, Naor said.Īlready, Amdocs has worked to integrate its software with Clarify's for Portuguese 3G carrier Oni Way and a U.S. Amdocs will make new products available to its third-party service partners, from which customers will gain access to new versions of software.Īmdocs' goal is to provide a preintegrated suite of CRM and billing tools for front- and back-office functions. Naor said he expects Clarify to generate 2002 revenue of roughly $100 million, a quarter of which will be derived from enterprise activity.Īccording to Naor, Amdocs will continue to develop the Clarify CRM line, with an eye toward the needs of its communications customers. Until then, Amdocs won't court new corporate customers, he said.Įven after the 12-month transition, enterprise sales won't be a primary focus for Amdocs. Naor said the transition to third-party arrangements should be complete within 12 months. He declined to name the companies with which Amdocs is negotiating for Clarify support but acknowledged that Hamilton, Bermuda-based Accenture Ltd., which has an existing relationship with Amdocs, is a good candidate to provide some or all of that support. "Over the next 12 months, we will progressively manage the enterprise market and product through partners with the focus, knowledge and capabilities to support these sectors," Naor said. But details about these partners are slim. As for the remaining 60%, Amdocs said it will farm out management of its enterprise accounts to capable third parties. Naor touted the compatibility between Amdocs clientele and Nortel's Clarify base of about 600 customers, 40% of which are telecommunications service providers. "In fact, the goal of strengthening our position in the communications market is the key objective of this acquisition."
"In integrating Clarify into Amdocs, our focus is and will remain on communications," Avi Naor, president and CEO of Amdocs Management, said in an analyst briefing. Amdocs makes billing, provisioning and order-management software for telecommunications service providers, and it intends to keep its telecommunications focus, according to executives. So for now at least, Whitney and other customers are prepared to watch Amdocs and wait.įor its part, Amdocs has said it will continue to sell CRM software as a stand-alone product as well as integrate it with its own software. Deploying new back-end CRM applications is something Whitney said he isn't eager to do. Compaq's Global Services group uses Clarify ClearSupport customer service software throughout its global call centers. Whitney said he wants to wait at least until new owner Amdocs makes clear its strategy for selling and supporting Clarify's customer relationship management (CRM) software. 2 that it would buy Nortel's Clarify assets for $200 million in cash, less than 10% of what Nortel paid for Clarify in October 1999.
"I think Clarify has been a little unstable in the last six months due to its impending sale by Nortel," said Whitney, vice president of IT at Compaq Global Services.Ĭhesterfield, Mo.-based telecommunications software vendor Amdocs Ltd. Mike Whitney is taking a wait-and-see attitude toward Nortel Networks Corp.'s sale of its Clarify division but hopes the sale will reinvigorate Clarify, which he said has seemed unfocused in recent months.
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